Passenger Rights

Regulation (EU) no.1177/2010 governs the rights of passengers who decide to use forms of transport by sea and inland waterways.

The Italian Government has designated the Transport Regulatory Authority (ART) as the body responsible for implementing the contents of the Directive in Italy.
In accordance with Article 23, paragraph 1 of Regulation (EU) no. 1177/2010, the company Trieste Terminal Passeggeri S.p.A. , within its sphere of competence, makes available to the public information on the rights of passengers travelling by sea and inland waterways. A summary of these provisions is made known by means of notices located within the port facility. The entire Regulation (EU) no. 1177/2010 is also published on the Company’s Internet site.

Download the EU Regulation (PDF)

Regulation EU 1177_2010 ENG


If you believe that your rights have not been respected, you can send a complaint to the carrier or to the terminal operator.
In accordance with Article 24 of the Regulation, the passenger can submit a formal complaint within two months from the date of the inefficiency.
Complaints addressed to the terminal operator of Trieste Terminal Passeggeri S.p.A.  can be sent as follows:
– BY POST: Trieste Terminal Passeggeri S.p.A., Punto Franco Vecchio, Molo IV c/o Capannone 1, 34135, Trieste
The Company takes charge of the complaint and confirms its receipt within no more than sixty (60) days.
After this deadline, passengers who have already complained to the carrier or to the terminal operator may file a complaint, even through associations representing their interests (where delegated), to the Transport Regulatory Authority (as a body of second instance) to report violations of the obligations under Regulation (EU) No 1177/2010.
The complaint may be submitted to the Transport Regulatory Authority (ART) using the appropriate form available on the website

The complaint letter shall be transmitted together with the data processing consent form, duly filled in and signed by the applicant.

Sensitive data processing consent as per art. 9 of the EU Regulation 2016/679

Data processing consent form